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Privacy Policy

Who we are
Our website address is: https://www.chileofftrack.com.

Privacy Policy
Our privacy policy is quite simple: we don’t use your email address or any other information you provide us for any other purpose than the one for which you originally gave it to us: sending you itineraries, better preparing your tour, and occasionally receive our newsletter. This may include contacting subscribers to update information once in a while, and, from time to time, inviting some guests to participate in a survey. Occasionally we also notify our visitors of relevant events and products.

Your name and email address
We won’t rent, swap or sell our lists to advertisers, other web sites or list brokers.

Site
We do not capture any personal identification information on our site visitors, only anonymous information as detailed in the sections below this one.

Newsletter
We use MailChimp as our email marketing and automation service provider. Within MailChimp we hold the following data:

  • Information that newsletter subscribers may have provided when they opted in to request one of our downloads. This may include First and Last Name, Email Address, Phone Number, Job Title, Organization, Company Size, and Country. This information is only held on newsletter subscribers who submitted it when requesting a download.
  • Information that newsletter subscribers may have provided when opting in to receive our newsletter. Typically this is limited to Name and Email Address.
  • Information that MailChimp determines on its own from newsletter subscribers’ activity, such as IP-based location (latitude/longitude, timezone, and country).

We do not sell or rent this information, and only use it at times on an aggregated and anonymous basis to determine general data about our newsletter subscriber audience.

Paid Products
We do not have access to information you provided by processing your payment as we use an outsourced payment platform such as AnyRoad or Bokún. Here you insert yourself the information.

Photos
With your consent we take pictures of your during our tour and we publish them on Social Media ( Facebook, Instagram and Pinterest) and may use them for marketing material. If you wish do have your photo deleted please send us an email at info@chileofftrack.com

Managing your data
You can request to see the data we hold on you at any point, and you can also request deletion of your data at any point. Please email info@chileofftrack.com for any questions related to your personal data.

If you post a comment on our site, or require an itinerary, we won’t use your email except to send you update notices about the specific entry you commented, or to initiate a private one-to-one email conversation with you about your post.

We will not sell, share, or rent your personal information to any third party.

Logging, cookies, web beacons and third party advertising
We collect anonymous usage data (technically known as “referrer logs”) on our web site, such as IP address, referrer site, or browser type. We do not link IP data to personal identification information.

We may use technical tracking means such as cookies or web beacons (single-pixel transparent gifs). These techniques are anonymous and used for statistical purposes only (e.g. finding our email open rate). We won’t try to monitor your anonymous personal usage of our site and letters. You can set up your browser to refuse cookies if you want to, though that might limit some site features.

Security
We have put security measures in place to protect the loss, misuse and alteration of the information under our control. Only authorised personnel are allowed physical and/or digital access to servers and data. All servers and data backups are kept secure from physical and electronic intrusion by use of firewalls and redundant security systems, which are periodically evaluated and upgraded.

Legal disclaimer
Personally Identifiable Information provided to our company is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders. We make every effort possible to preserve user privacy and anonymity; however, we may need to disclose personal information when required by law wherein such action is necessary to comply with judicial proceedings, court orders or legal processes served on our Website.

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